The Delivery Process
December 30, 2007 – 4:24 pmI ordered my WHS 120-day trial online on 11th November 2007. After completing the order I was surprised to learn that it could take up to 28 days for delivery! OK, it’s a free trial, but I did have to pay £5 ($10) for postage. It’s 2007, I’m used to ordering something before 4 O’clock today and having it arrive tomorrow, and usually with free delivery. Anyway, I wanted it, and it wasn’t available for download (….again Microsoft, it’s 2007!). So I paid my money, after all, it just said “up to” 28 days, I figured they were just covering their backs…….they weren’t.
After a couple of weeks I became impatient so I gave Microsoft a call……have you ever tried calling Microsoft? You can’t just call the operator and say “put me through to Microsoft”. The invoice they supplied me with had no contact information, so the web searching began. I found a number that looked vaguely promising, and after being transferred (more than once) I finally managed to speak to someone who new what WHS was, and had a record of my order. I enquired as to the whereabouts of my software….the replay, “We don’t track orders”, a quick check of the newspaper laying beside me, yes, it really was 2007, and the largest software company in the world apparently didn’t track orders. OK, it was my fault for being impatient, the invoice said 28 days, and it had only been a few weeks. I decided to chill out a little and wait the full 28 days.
28 days after I placed the order I called Microsoft again, I said “It’s been 28 days, where’s my software”, the reply…..
“Oh Sir, it’s been 28 days since the order was placed, but the order was not shipped until December 3rd, you have to wait up to 28 days after the order has been shipped”
This was probably the first point at which I almost gave up on WHS.
Next post – The Hardware and Installation
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One Response to “The Delivery Process”
I hope that does not happened to me.
I ordered mine 2 weeks. Not seen it yet.
By Matt on Aug 11, 2008